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SORRY !    We would like to apologise to all our patients about the difficulty you have been having reaching the surgery by telephone.  Our new system has required numerous changes and there have been serious line and internal distribution problems since we opened.   This has resulted in our not receiving calls until the caller has already waited for up to 20 minutes.  We were completely unaware of this for several days as calls were being answered relatively quickly at the Practice.   We realise how incredibly frustrating this must have been for patients and would like to reassure you that these problems have now finally been rectified and calls are now coming into our switchboard as they should.   

It has been a very difficult transition for us and there have been many building and operational issues which have required immediate attention.  We have become a bigger and busier practice virtually "overnight" and we can see how important it is that we increase the number of staff in our Patient Liaison team to support you.  We are running an urgent and extensive recruitment programme and hope to have increased our numbers significantly by March 2015.   

Whilst the above is not an excuse for our "stretched" service, I would ask for your continued understanding whilst we work to get ourselves back on track.    Thank you for your patience, it is much appreciated.

Deborah Taylor, Managing Partner   Jan14_-_18_Parkshot_Front_Main.jpg

Our new address and contact details are :

Parkshot Medical Practice

18 Parkshot




Tel:     020 8948 4217

Fax:    020 8332 7639




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